Our Commitment to You
Private Mortgages Australia (‘PMA’) is committed to providing industry best service to you and your clients. We have set-out the following Alliance Guidelines that will make settlements more streamlined, save you time and increase your chances of winning business:

  • Speedier Service – Your client will be allocated a Primary Contact from PMA that will handle all communication from loan application to settlement. PMA will ensure that nothing is missed so that we can settle in the quickest possible timeframe and get you paid faster.
  • Transparency – You will be updated every step of the way. You will be copied into all email communication to your client and will be included in conference calls at your request. There will be no miscommunication when your client deals direct with PMA. If a loan application is declined we will tell you first so you can find an alternative solution for your client.
  • Quick Decisions – Time is of the essence with every loan application and PMA’s Credit Team will process applications quickly so your client gets the quick decision they deserve.
  • Solution Orientated – If the application doesn’t work first time around, PMA is committed to finding an alternative solution that does work for you and your client.

 

 

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